• Minimum of 75% utilization per fiscal year prorated based on start date. These requirements
  will be balanced against professional development and on the job training. Utilization metrics
  will be re-evaluated on an annual basis
• Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches,
  workstation patches, firewall rules, etc.
• Remote application and hardware support for workstations, switches, routers, firewalls, servers,
  and storage
• Monitor and analyze customer networks, systems, backups, and security appliances
• Work with customer’s primary field engineer to perform work on an as needed basis
• Contribute and enhance internal department process/system documentation
• Follow policies and procedures on a department and per client basis
• Monitor email and phone for client communications and respond in a timely manner
• Maintain up to date records of customer technical information as it relates to servers applications, infrastructure, and remote support instructions
• Be part of an on-call after-hours rotation with other members of the team one (1)
  week at a time
• Ability to travel to customer sites to provide end user support
• Perform other duties, as assigned.

Competencies:

• Active Listening – Ability to actively attend to, convey, and understand the comments and
  questions of others
• Adaptability – Ability to adapt to change in the workplace
• Assertiveness – Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea
• Conflict Resolution – Ability to deal with others in an antagonistic situation
• Decision Making – Ability to make critical decisions while following company procedures
• Delegating Responsibility – Ability to allocate authority and/or task responsibility to appropriate
  people
• Honesty / Integrity – Ability to be truthful and be credible in the workplace
• Innovative – Ability to look beyond the standard solutions
• Problem Solving – Ability to find a solution for or to deal proactively with work-related
  problems
• Relationship Building – Ability to effectively build relationships with customers and co-workers
• Resource Management – Ability to obtain and appropriate the proper usage of equipment,
  facilities, materials, as well as personnel
• Strategic Planning – ability to develop a vision for the future and create a culture in which the
  long-range goals can be achieved
• Time Management – Ability to utilize the available time to organize and complete work within
  given deadlines